 |
For help or questions about the podcast, the lessons, the web site, membership, or general questions about learning Hebrew, please contact us or see the Frequently Asked Questions section below. To contact us, see the Feedback page. If you've seen a typo in a lesson guide, please report it via the Report a Typo page. Frequently Asked Questions What are the different services that you provide? Newsletter mailing list - users join a free mailing list. What is a podcast? A podcast is a series of audio or video files that are distributed on-line for playback on computers and portable devices such as mp3 player. See the Podcasting page. Which devices can I use to listen to Hebrew Podcasts lessons? You can listen to it on an iPod or any other portable music player or device capable of playing MP3 audio files. Some cell phones and PDAs now also offer this capability. You can also burn the audio to a CD and listen using a CD player such as the one in your car. Which devices can I use to watch the Hebrew Podcasts videos? You can watch the videos on an iPhone or an iPod that is video capable. You can also watch it on other portable video players that support the MPEG-4 video format. Of course you can also watch the videos on your computer. How do I download the audio lessons to my computer? Next to each lesson there a Download link. This is a link to the MP3 file. To save the file to your computer you can right-click (click with the right button of the mouse) on the "Download" link and choose "Save Target As..." (Internet Explorer) or "Save Link As..." (Firefox) or "Download linked file" (Apple Safari) to save the MP3 file to your computer hard drive. How do I download all the audio and video lessons? Members can download all the audio and video lesson files. To do that, go to the Members Downloads page. How do I download the Lesson Guides? From the website home page you can click on the lesson guide and it opens to display the lesson guide. It opens in the Adobe Acrobat (PDF) viewer. You can then click the diskette (Save) icon or choose Save As from the viewer's File menu. Another option is go to the video lesson page. This page provides additional download options. How do I get the videos onto my iPod or iPhone? The steps are as follows:
For step 1, you can download multiple video files as an archive (zip file) using the bulk download page or download the individual files (an MP4) for each lesson. From the main website page follow the link to "Watch Video (members only)" for each lesson. Who's behind Hebrew Podcasts? You can read about us and about what motivates us to produce this podcast on the About Hebrew Podcasts page. What if I have technical difficulty? We are ready to assist. Please write to us using the Feedback page. How do I subscribe to the podcast? You can subscribe to our Hebrew podcast using iTunes, My Yahoo! or a variety of other RSS readers. Buttons for subscribing are on the Home page and this is also explained in detail in the Podcasting page. What's in the Newsletter? And how do I get it? Our newsletter will connect you to Israel and its culture and holidays. You'll learn new Hebrew expressions and find tips and ideas to improve your Hebrew learning. We publish the newsletter several times a year, typically ahead of a holiday. You can receive it and other important announcements and offers by joining our mailing list. Where are the answers to the exercises? The answers to the exercises are provided on the Answers page. Are the lessons suitable for children? We take care to ensure that the lessons are appropriate for any age. Although not designed specifically for children, they may enjoy it, especially the video. We should also note that we have kids crafts in our Jewish Holiday section. How often do you add another lesson? We normally add one or two new lessons every month, usually on a Friday. What benefits do I get by becoming a member? Members have access to all the videos, flash cards, memory game and lesson guides. The video includes the entire lesson with graphics, animation, and read-along captions in Hebrew, English and a transcription of the Hebrew using Latin letters. The flash cards and memory game provide a fun way to practice and memorize your vocabulary. The lesson guide provides a full transcript, translation, transcription, and a wealth of addition information and exercises. See the Video Lesson Sampler and What's in the Lesson Guides? You can download the guides for lesson 1A, lesson 1 and lesson 2 for free and see for yourself. How do I become a member? To become a member you have to fill the registration form and proceed to make a secure payment via either Amazon or PayPal. If you pay using PayPal, you don't need to have a PayPal account. You can make the payment using a credit card without having to setup a PayPal account. Once we receive payment, we will send you an e-mail message with your password. How much does the membership cost? The cost of a new 90-day membership is US $49 (or $59 for 6 months or $79 for one year). Renewal is $16 for 60 days (or $40 for 6 months or $75 for one year). You'll get the lesson guides that go along with each new lesson. You will also get access to guides for all past lessons. When it's time to renew your membership we will send you an e-mail reminder. Are the payments processing secure? You can choose a secure payment service from either Amazon or PayPal. Both are widely used payment services. When you pay with a credit card, Amazon or PayPal process the credit card transaction and we never see or keep your credit card number on our site. When you make a payment, communication between your computer and the payment service is encrypted. Do you offer money back guarantee? Yes. We offer a 60-day money-back guarantee. If within 60 days of your payment you are not completely satisfied, you can simply request a refund by sending us a message via the Feedback page. Refunds are handled via the payment service that you chose -- Amazon or PayPal. What happens when my membership expires? We don't automatically renew. We send you a reminder to renew your membership about one week prior to expiration and you can then go to the Renewal page and purchase a renewal. What if I forgot my password? You can enter your e-mail address in the Password page and a new password will be created and e-mailed to you. If you don't remember the e-mail address that you used when you registered, then please send a note using the Feedback page with as many details as you can remember. Can I choose my own password? You can choose your own password using the Change Password page. Will you share my email address or any other personal information? We do not share or rent information that we collect from you with third parties without your approval. If we haven't answered your question, please contact us at: |
|
